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Walking into any business establishment today, it is easy to see why consumers are
frustrated. Many times our founder had encountered rude and obnoxious employees in seemingly every restaurant, retail store,
movie theater, grocery store, and other establishments that depend on ordinary consumers for their survival.
One evening in a local grocery store, as she exited the building, an employee on
his smoke break (in front of the building) decided to spit right on the pathway to the store entrance/exit. Not only is spitting
bad enough, but in front of a business where food is sold.
While shopping for a business suit in a national chain retail clothing store, our
founder walked around with an arm full of clothing to try on for 20 minutes. Not a single sales person in the store bothered
with as much as a "Hello." And no one ever offered to help. Our founder walked out, suit unpurchased, and vowed
never to return to that chain of retailers again.
Too many times this happens to our businesses. Why? Why should our patrons be forced
to deal with poor treatment from people that they are helping to support? Most of our consumers refuse to be treated in such
degrading and belittling manners. And that is bad for you.
After being subject to unhelpful and uncaring employees in all types of establishments
on a daily basis, it was evident that something needed to be done to let businesses and employers just how bad things had
gotten. But how? How do you go into every business and complain to every manager, about every employee who has treated us
with disrespect? How does one remedy a problem so large?
Simple, create a way for one voice to be the spokesperson for the public at large.
and thus, OnFirst was born. Since its inception, OnFirst has been a source for companies to take control of their consumer
relation's problems and turn those problems into solutions that keep their business returning again and again.
Our clients include hotel chains, regional and chain restaurants, fast food establishments,
retail clothing businesses, automobile dealerships, department stores, discount stores, and a wealth of other establishments.
OnFirst is proud of its ability to help businesses change the way patrons are treated,
and consumers are enthusiastic about the way employees pay more attention to there needs.
Why Choose OnFirst?
We want to become your strategic provider for mystery shopping, evaluation, surveying, and interviewing programs. As we
chart our path going forward, we are focused on quality, accuracy, reliability, and dedication to service. We offer programs
powerful enough to provide you with measurable data regarding what is happening in your business. Organizations of all sizes
have recognized the value of current information detailing what actually occurs at those critical moments of customer interaction.
Our company will coordinate all aspects of the evaluation process, allowing you to concentrate on your business. We
will manage the study, conduct the interviews, process the data, and produce tabulations based on our findings.
Dear Business Owner:
Take a moment to think about this. If a customer who has been repeatedly
ignored or left with unanswered questions about a product or service, they are bound to give up on that business and turn
somewhere else for answers. If a consumer is frequently greeted with rude employees or employees who do not even speak to
them, they will spend their time and hard earned money at an establishment where he or she receives the royal treatment.
OnFirst is a qualified evaluation and reporting firm
with years of experience in customer relations and quality service management. We serve a wide variety of companies from the
service industry to retail outlets and beyond. Our primary goal is to support our clients' growth in their community and industry.
OnFirst is not simply a mystery shopping company. Our staff, consists
of experts and well trained consultants, who know and understand the importance of Consumer and Public Relations.
Our qualified team works with our clients on a one-on-one basis
to ensure the needs of the client company are fully realized. We realize that today's markets are extremely competitive, and
help our clients work towards a goal of achieving maximum gains through the utilization of consumer relations, service, and
quality.
Our services will prove to be the right step in cornering your
share of the market, maximizing profits, and minimizing risks. Your goals in business are our focus and we strive to ensure
your company can meet those goals.
Contact our business office to set a time for a consultation
with OnFirst today.
Thank you,
From the staff at OnFirst
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