DID YOU KNOW:
1. The majority of consumers would rather find another business to patronize,
rather than spend their time trying to get a manager's help or waiting for assistance.
2. The majority of consumers would rather find another place to shop, rather than
complain about store conditions or employees.
3. The majority of consumer's will go out of their way to avoid returning to a place
of business in which they've had a bad experience.
4. Your employees are earning more of your profit than you are, through payroll,
benefits, and training that they do not utilize?
5. Your employees actually work less than ¼ of an average 8-hour workday, unless
there is a supervisor within immediate view. The majority of employees spend the work hours finding ways to avoid work, even
when customers are close by.
6. Negative word of mouth travels faster than positive word of mouth, and most consumers
will avoid a business they have heard negative feedback about.
7. Most consumers will avoid returning to any place of business that is connected
to one in which they've had a bad experience (i.e., Franchises).
8. Paying for poor work habits in employees is on the rise, while your profits are
suffering. Employees are often slow to react, nonresponsive, argumentative, or unconcerned with consumers. Employees often
treat consumers as a burden, rather than the source of their income.
9. More and more consumer's are turning to the Internet for the majority of their
shopping needs, the number one reason being they do not wish to deal with employees. Staying at home, shopping in silence
is becoming more appealing to consumers than dealing with undeserved attitudes from employees.
10. 8 out of 10 places visited by consumers, results in a bad shopping
experience.
And you can rest assured, that customer will not return to your business if they are faced with uncomfortable situations when
visiting your establishment.
