Tell Us About Your Experiences and Opinions

OnFirst...Customer Service Specialists

Tell Us About Your Experiences and Opinions

Retail Facilities Survey

1. Most retail facilities provide me with quality assistance.	Agree
	Disagree
2. Most retail employees provide me with reliable information.	Agree
	Disagree
3. Most retail employees are able to answer my product questions.	Agree
	Disagree
4. Most retail employees are friendly and willing to help.	Agree
4. Most retail employees are friendly and willing to help.	Disagree
5. Most retail employees are attentive to my needs.	Agree
5. Most retail employees are attentive to my needs.	Disagree
6. Most retail Employees are offer prompt service.	Agree
6. Most retail Employees are offer prompt service.	Disagree
7. Most retail employees offer friendly assistance.	Agree
7. Most retail employees offer friendly assistance.	Disagree
8. I often hear Thank You or Come Again from employees.	Agree
8. I often hear Thank You or Come Again from employees.	Disagree
9. Employees in Sales Positions are honest about their products.	Agree
	Disagree
10. Employees in Sales are honest and reliable on price issues.	Agree
	Disagree
11. Employees in Sales answer my questions reasonably.	Agree
11. Employees in Sales answer my questions reasonably.	Disagree
12. Employees in Sales are prompt and courteous.	Agree
12. Employees in Sales are prompt and courteous.	Disagree
13. Other employees (cashiers, management) in retail stores are attentive and friendly.	Agree
	Disagree
14. Employees strive to ensure consumers are satisfied.	Agree
14. Employees strive to ensure consumers are satisfied.	Disagree
15. Employees and management in retail stores attempt to resolve problems to my satisfaction.	Agree
	Disagree
16. Would you rather find another place to shop than deal with poor service?
17. Would you rather find another place to shop than inform the management of your problem?
18. What Retail Facility do you have the best experiences with?
19. Which Retail Facility do you have the the worst experiences with?
20. I will not return to a business where I have been given poor service.	True
	False
Please Tell us your Name.
What is your location(City & State).
E-Mail Address (We will not share this information)
We would like to hear any comments you may have.

OnFirst

Services For Success

11816 Battery Pl.

Charlotte, NC 28273

Phone (704) 737-2571

E-mail: info@on-first.com